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Refund and Cancellation Policy

At MindZen, we are committed to providing high-quality mental health services and products. We understand that circumstances may arise requiring a refund or cancellation. This policy outlines the terms and conditions for cancellations and refunds for our services and products.

Cancellation Policy

For Therapy and Counseling Appointments:

Clients may cancel or reschedule their appointment at least 24 hours in advance without any charge

Cancellations made within less than 24 hours of the scheduled appointment may be subject to a cancellation fee, which may vary from one therapist to another

No-shows will be charged the full session fee

In case of emergencies, exceptions may be considered on a case-by-case basis

For Online Courses, Workshops, and Webinars:

Cancellations made up to 48 hours before the scheduled event are eligible for a full refund

Cancellations made within 48 hours of the event may receive a partial refund of 50% or a credit towards future events

No refunds will be issued for missed sessions or no-shows

Refund Policy

For Digital Products (e-books, guides, and recorded sessions):

Due to the nature of digital products, refunds are not available once the product has been accessed or downloaded

If a digital product is defective or inaccessible, customers may request a replacement or support to resolve the issue

Refund Processing

Approved refunds will be processed within 5-10 business days

Refunds will be credited to the original payment method used during purchase

Processing times may vary depending on the payment provider

For any cancellation or refund requests, please contact us at tanumita.haldar@mindzenworld.com / dey.abhik@mindzenworld.com . We are happy to assist with any concerns or clarifications regarding this policy. MindZen reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on our website.